Customer Service
Last updated: March 17, 2026
Contact Us
We are here to help you with any questions about our products, orders, or services. Our customer service team is available to assist you.
How to Reach Us
- Phone: +250 788 000 000
- Email: support@kigalihardware.rw
- Visit Us: KG 123 St, Kigali, Rwanda
- Working Hours: Monday – Saturday, 8:00 AM – 6:00 PM
Order Support
If you have questions about an existing order, delivery status, or need to make changes, please contact us with your order number and we will assist you promptly.
Product Inquiries
Need help choosing the right product for your project? Our knowledgeable staff can guide you through our extensive range of building materials, tools, plumbing, electrical supplies, and more.
Pro Forma Requests
For bulk orders or project quotes, you can submit a Pro Forma request directly through our website. Visit our Pro Forma Request page to get started.
Returns & Exchanges
Please review our Returns Policy for information about returning or exchanging products.
Feedback
We value your feedback. If you have suggestions on how we can improve our products or services, please do not hesitate to reach out.